Blackpool Road, Preston, Lancs, PR4 0XL
01772 685949

Customer Experiences

At Preston Caravans and Motorhomes, we work hard to ensure that you are looked after throughout the ownership of your caravan or motorhome. Whether you’re a first time buyer or a veteran tourer, we think it’s essential that you have peace of mind you’ve made the right decision choosing Preston Caravans and Motorhomes.Stephen Pope, Awnings Manager

Collection Experience

Our handovers are done by fully trained staff, who will run through all equipment with you. They’ll hook up all your appliances so you can check they’re all working as they should, and if you need any accessories, our shop staff will be available to offer any advice or recommendations that you might need while you’re browsing our extensive range of stock. We’ll print and fit your number plates for you, too, so that’s a job ticked off your list!

Our award winning on-site Café offers free refreshments, so you can toast your collection with tea or barista style coffee, and we even offer a free stop over at a nearby quality site, so you can get comfortable before you head home.

Commitment to Aftersales

Our on-site Approved workshop is purpose built to make sure that servicing and repairs are as stress free as possible, with expert staff on hand to answer any of your queries and questions.

We know warranty is important for you to leave our site with confidence, which is why we offer warranty through the nationally respected company AA.

Time to Move On?

If you decide to change from your current model, we offer competitive part-exchange and buying rates, as well as offering a brokerage service if you need it.

IMG_5656Loyalty Card

Our free loyalty card offers perks rather than points, meaning our customers can start gaining the benefits of being a cardholder straight away.

o   10% off in our accessories store (excluding Calor Gas) each event weekend

o   A free tea or coffee per card in Jennie’s café each visit

o   10%  off each service your caravan receives with us

o   Invites to our exclusive Loyalty Card Club events

o   Exclusive offers and discounts throughout the year

o   First look at our new products

o   All our vouchers, tips and resources sent straight to your email inbox

Your Experiences with PC&M

[accordion title=”Bee Little From Facebook” icon=”check”]
Reviewed Preston Caravans and Motorhomes – 5 star
17 May 2015

Just had to sing Preston caravans and motor homes praises, its not something I do regularly but from start to finish, the service was Immaculate.

12 out of 10 !!!!!!!! Well done for an excellent service.

When we first went down to look for a van we were met by tony who was very friendly but walking around admitted it was his first day, but Tim and the other guys were on hand to guide him.and any questions were answered quickly.

The van we decided on had just been sold. But give them their due, they managed to find one but we would have to wait until it was built.

As we were not in a hurry, we waited. regular phone calls with updates were received on a regular basis so we didn’t feel forgotten.

Went to collect our new van and was greeted by carl who took us through every aspect of our van, was quite happy to go over anything we were not sure of.

All the staff we encountered greeted us with a smile or a hello, even the guys who were cleaning other vans. Tim did all our paperwork who had it all done very efficiently and quickly.

We are so pleased with our clean, well polished caravan inside and out. We could go away without having to do anything, never had that before from anywhere and we have been caravanning for many years.
Good luck . recommend you any time

Ps your free coffees while you wait are good.[/accordion][accordion title=”Mick Otoole ” icon=”check”]
Reviewed Preston Caravans and Motorhomes – 5 star
2 July 2015

Very pleased with our purchase, very polite and helpful staff, the handover went smooth, would buy from here again. Also they can arrange delivery at a excellent price, and thanks to Dave who delivered it straight to site on time as stated, all round delighted with the service.[/accordion][accordion title=”Wayne Howard (‏@WayneHoward_IE) Twitter” icon=”check”]
28 May 2015

Bought a used motorhome from @PrestonCaravans. A few minor faults but received superb after-sales service yesterday. #customer service[/accordion][accordion title=”David and Brenda A” icon=”check”]
“We would like to take this opportunity to thank you for your help and assistance in the purchasing process. We were complete novices having never owned a van before.

A special thanks go to Karl in sales who was very informative and made the whole buying process simple. We were also very impressed with Cindy and Sharon with their product knowledge, help and advice on the accessory front – all of which has been put to good use.

We would also like to thank Neil for showing us how everything worked, and although it was a “preloved” van, it looked like new when it was handed over and to Dave who delivered the van to our site.

All in all we were very impressed with the service we received from beginning to end and look forward to dealing with you again in the future.

Kind regards,

David and Brenda A[/accordion][accordion title=”Pete (Pete l) Google” icon=”check”]
4 months ago

Having used PC&M during the past 2 years, I can honestly say that the levels of customer service, courtesy, and personal customer care from all the management & staff throughout all the departments have been superb.

Myself and my wife are delighted that such nice people take the time to welcome us whenever we make a visit to PC&Ms establishment, and we always leave happy having had great service.

During our time & visits with them, we have been delighted with any neccesary completed warranty work & Caravan Servicing, first class advice & help in purchasing Awning(s) with Stephen & Brian, & first class service with Cindy & the Shop / Accessories team.

From our own experience(s), I can only say, Who could wish for more ?

Well done PC&M.[/accordion] [accordion title=”Doug and Verna Broadhurst” icon=”check”]
Dan found out what we were looking for and answered the questions we had openly and honestly. He then showed us the berth we wanted and guided us round and then left us to browse which was great.
We decided on one and everything from there went soooooo smoothly and nothing was too much trouble for anyone we encountered.
Cindy was really helpful explaining the various accessories we might need and the advantages of the different types.
We had a great experience and would definitely recommend Prestons to other people.
Thank you.
Doug and Verna Broadhurst [/accordion]

Have you visited Preston Caravans and Motorhomes for a Service, advice on your Caravan or Motorhome or to browse the Accessory shop?

Whatever the reason for your visit we would love hear your opinion on the services we provided and the overall experience.

Please use the form below to send us your feedback or feel free to send us your reviews via Facebook, Twitter and/or Google+