Our policies

Privacy policy

We obtain information about you when: you make a purchase with us, send an enquiry to us via phone, social media or telephone, contact our service centre, you connect to us through a third party including manufacturers, sign up to our newsletter or provide your information as part of a competition.

Your information will be used in accordance with GDPR. This might include:
To provide products, services or responses to queries that you have requested
For our internal record keeping and administration purposes
To contact you in respect of any field service actions, warranty matters, product recalls or any similar relevant notifications
Dealing with entries into a competition
To send you communications which you have requested or that may be of interest to you. These may include information about marketing activities and promotions
Assessing you for suitability for employment in the event you have applied for a job with us and supplied your CV or contact details.

We will hold information in accordance with legal and regulatory guidance, to meet our legal obligations and also to ensure we can provide you with reasonable support and efficiency.

We may pass your information to other companies – the manufacturer of your purchase, DVLA, CRIS, and local repair contractors, for the purpose of operating your warranty, vehicle registration, servicing, repairs and recalls and product updates.

We may also pass your details to a relevant delivery service when sending a part or requested product to you.

We operate only with companies who have the same care and responsibility for your information as we have; however you should make yourself aware of the privacy policies of these partners.

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). We will only provide the information that is needed to carry out this task and we have a contract in place that satisfies us that your details are secure and will not be used for their own marketing purposes.

As part of our service to you we work closely with third party product providers, e.g Black Horse or Calor Gas. When you enquire with them or buy their products they will use your details to provide the product and fulfil the contract. You are advised to read that company’s privacy policy. They may in turn provide us with information about you which we will use in accordance with this policy.

We do not share your data with any other third parties, with the exception of when we have been asked to provide information for regulatory or legal purposes e.g. to shipping companies; if we are progressing existing or future legal proceedings; or if we are selling our businesses to someone, we may transfer our rights under any customer agreement we have with you.

We will not sell or rent your information to third parties.

We highly recommend that you allow us to contact you regarding your purchase in the case of recalls, repairs and warranty.

If you would like to unsubscribe from our e-marketing, you can do so by clicking the unsubscribe link which is found at the bottom of all our newsletters.

If you would like us to remove all your information that we store, you can do so by sending a request in writing to charlottep@prestoncm.co.uk. We will comply with your request in accordance to GDPR guidance and timescales. Similarly, you can request to receive a copy of all the data that we hold on you.

Our website may contain links to websites run by other organisations, for example manufacturers, insurers or finance providers . The policy that you are reading applies only to our website and we recommend that you read the privacy policy on the other websites that you visit. If you linked to our website through a third party site we encourage you to view their privacy policy too.

We are not responsible for the privacy policies on any other site whether you link to our website through them or you link to them through our website.

Great choice of new and used vans, with no pushy sales at all. The whole service team are great and PC&M should be proud to have such a great team. I can’t wait to get out on the road in my new-to-me van. I won’t hesitate to return to PC&M when I’m ready to upgrade or need any accessories or spares.

Great service from April and Dave, modern clean van that made our holiday a dream thank you.

Fantastic service from start to finish, got a brilliant deal on our Swift Basecamp 2. Had the most wonderful and friendly member of sales staff, Tony who handled everything. Pick up and handover was so thorough, and all questions answered by Ryan with some immediate sorts by Paul. When the mirrors on the welcome pack weren't correct Gill from the shop came out with lots of different ones and was so helpful. We honestly can't recommend enough.

I spoke to Katie on the phone who advised me on a suitable awning for a seasonal pitch. She was so helpful and put aside one of my choice until I could call up and collect at the weekend. On arrival I was shown a display model by Gill, who again was very attentive. Awning payed for and collected. Now to put it up at my caravan. Preston Caravans are amazing. I have nothing but admiration for them, and will certainly use them again.

Well, what can I say but from start to finish we had a seamless, professional service. Every member of staff went above and beyond when buying our brand new Sprite Elegance Grande 835 nothing was too much trouble and everyone took their time with you. Would like to mention Chris, Ryan, Gill, Katy, Lisa and Dan it was a pleasure to meet you all. Looking forward to seeing you all again soon.